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Language of Customer Service - the competitive edge for your business Is customer communication destroying your business? Or causing it to thrive? How can communication skills help a struggling business facing challenging times? Today, more than ever, customers want more. When deciding where to spend their hard-earned money, they want to hear the language of customer service that will keep them coming back to your business. Improving communications with your customers is the focus of the weekly e-newsletter, “Language of Customer Service.” Not just another discussion of how to provide customer service, “Language of Customer Service” is all about communication and, most importantly, how it affects your business. Each issue will address a featured topic, answer questions from our readers, spotlight a “real-life” example of communication (the good and the not so good), and provide tips on general ways to improve workplace communications. We will address real communications needs to help your business in this real, challenging business environment we are all in today. Written by Business Writing Consultant and Trainer, Pat Mitchell, who has extensive experience in marketing communications, adult education, and training, “Language of Customer Service” will be delivered to your inbox, as a pdf file, for easy viewing and printing. Only $34 for 26 weekly issues, “Language of Customer Service” will give you the tools you need to successfully communicate with your customers . . . and grow a successful business. Subscribe today at http://pkwriting.com/languageofcustomersvc.html Contact Information: |
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