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Hello, Is Anyone There?
Angela worked at an apartment complex when she first discovered
her new career. From her success at her current occupation, she knew
she had the demeanor and the professionalism to start this other
business. She also knew there was a huge market for the service she
would be providing. The best part was that she would be able to work
from home.
She also knew there was a huge market for the service she would
be providing. The best part was that she would be able to work from
home.
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Angela's apartment complex used an answering service to field calls
after hours. After seeing how much money the complex paid for this,
Angela made the change and opened her own answering service business.
One great aspect of the answering service business is its varied
levels of hours worked, tasks performed, and business volume. You
can choose clients who need only lunch hour or weekend service. You
can also choose clients who need you 24/7. Some of your clients simply
want a cheerful, professional voice greeting callers; others will
want callers to assume they are reaching their actual business office.
Your business can start with simply taking messages. Then you can
progress to taking orders by phone, setting appointments, paging
employees, or even taking surveys.
The easiest way to get started is to install separate lines and
label the phones for each of your clients. Be sure to check with
your local phone company for the maximum number you can have. For
more than ten, you may want to rent a switchboard. Plan carefully
when installing these, as they can be costly to move if you change
your mind. Switchboards offer the benefit of servicing over 100 lines,
room for an additional operator if you decide to hire help, and a
security switch for privacy. Don't worry about learning how to run
your new equipment. Most phone companies offer classes.
Other supplies include a message rack, tons of pens and message
pads, and a time clock to punch the time the call came in. Due to
the nature of the work, liability insurance might be a good investment.
The best form of advertisement is yellow pages and word of mouth.
When you are just starting out, visit the offices of potential clients
in person. Offer incentives like three months free with a 12-month
contract. Offer additional incentives for clients who refer you to
new customers, too.
Finding clients should not be hard. Small businesses especially
would rather their customers speak to a real person after hours.
Also, many consumers would rather call the next number in the phone
book than leave voice mail. Explain the value of your service to
potential clients, and you'll soon have more than enough work.
Angela couldn't be happier with her new career. She works from home,
yet still deals with the public and professionals. If the answering
service business sounds good to you, why not give it a try? You might
just find your calling.
*Editor's Note*
Along the same lines you could offer to accept and forward any mail
to them. Provided of course that they pay postage costs. This could
be good for internet businesses that don't post their address on
the internet (i.e. Their home address) or if they want to have another
address so it looks like they have more than one office. Those documents
of a time-sensitive nature can be opened, scanned, and emailed to
the client.
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